提醒家庭裝修問題可撥12315投訴
  提醒家裝問題可撥12315投訴
  據了解，深圳市裝飾建材行業協會已于2006年成立，但之前是面向博盛達裝飾廣場為主，現在則是面向全深圳市家居裝飾消費者。
  8月25日，深圳市消委會和市裝飾建材行業協會在博盛達裝飾廣場舉行消費維權合作機制簽字儀式，該合作機制包括在協會中設立消費維權服務站、建立消費維權工作聯絡制度、開展“誠信經營示范店”創建活動。據深圳市裝飾建材行業協會秘書博盛達介紹，消費者可直接向消費維權服務站投訴家裝建材問題，由工作人員核實、受理，若在規定時間內無法達成和解，則由消費維權服務站于2個工作日內上報提交由屬地管轄的工商所投訴站進行調解。市民也可以通過撥打12315熱線反映家裝建材消費的投訴，相關工作人員會把工作轉接給消費維權服務站。
  現狀八成受訪者不了解《規范》
  一直以來，家居行業因缺乏相應的法律法規，因而《家居行業經營服務規范》的出臺實施可謂應運而生。據了解，該《規范》是我國家居、家裝行業第一部國內貿易標準，對家居行業的術語定義、通用要求，以及經營服務的原則和方法等各方面作出規定，適用于家居生產型、銷售型、服務型的經營服務和相關管理活動。八成受訪消費者雖然聽聞《規范》的實施，但沒有去了解里面的內容，例如新規規定家裝實際施工的費用不得超過事先約定的工程合同報價的8%，超過部分由企業承擔（顧客主動要求除外）；應配合顧客進行對有害物質的室內環境檢測服務；裝飾公司還必須向顧客明示各部分的具體保修時間和保修范圍；裝修基礎工程至少2年保修，防水工程至少5年保修等。
  “設計、挑選材料都是我自己負責，然后由朋友介紹相熟的師父監工、尋找裝修團隊。”在重裝開業的惠達衛浴選購產品的市民劉小姐說道，“之前也有朋友找專門的裝飾公司進行圖紙設計和施工，但是中間實在有太多矛盾，最后差不多是不歡而散，所以我覺得還是自己負責比較省心放心。”和劉小姐一樣選擇自行設計及置材的市民不在少數，大多對裝修行業偷工減料、以次充好的一些不良行為表示擔心，稱防不勝防。
  據了解，消費維權合作機制包括在協會中設立消費維權服務站、建立消費維權工作聯絡制度、開展“誠信經營示范店”創建活動等。9月8日及10日上午，筆者隨機對博盛達裝飾廣場選購裝修材料的20位市民進行調查，近八成消費者表示曾聽聞《規范》的實施，只有不足五成的消費者知曉深圳市裝飾建材行業協會的存在，了解裝飾建材消費維權服務站者就更是少之又少了。新規公布也罷，合作機制掛牌也好，市民均大贊有意義，卻又不知維權從何入手。
  商家基本不知《規范》出臺
  筆者隨機向十來個經銷商進行調查，基本沒有一位商家知曉《規范》的出臺實施。
  博盛達裝飾廣場張總監指出，平時消費者不滿的幾個主要方面：“一是交貨時間，部分客戶要求今天交款，明天到貨，這樣顯得不現實；二是顏色的偏差問題，有時在裝修過程中發現瓷磚數量不夠，需要補，但不同的瓷磚生產出來需要時間，顏色有一丁點偏差，客戶就會置疑是否以次充好；三是零件問題，一個房子的裝修，涉及十幾個類別、上百個小項。比如一個螺絲釘，定制化、規范化的批量生產可能會有些許紕漏，并不適合客戶的場地，客戶可能因此就會有所不滿。不過客戶有需求是無可厚非的事情，關鍵是要做好溝通工作。”而對于《規范》的出臺，張總監認為其對于消費者維權方面是一個很好的保障，加之消費維權服務站的成立，更是廣大市民的一個福音。
  消費者正在選購家裝材料
  日前，商務部7號公告發布了《家居行業經營服務規范》（以下簡稱《規范》）國內貿易標準，并于9月1日正式實施；在此之前的8月下旬，深圳市消委會和市裝飾建材行業協會在博盛達裝飾廣場設立消費維權合作機制。自此，市民在家居消費者方面的維權可謂既有法可依，又有專門機構跟蹤處理，有利于增強市民安心消費的局面。
  深圳博盛達裝飾專業承接：深圳廠房裝修,深圳辦公室裝修,深圳裝修,深圳博盛達裝飾是一家專業的深圳裝修公司,深圳裝飾公司,深圳龍華裝修公司,深圳龍崗裝修公司。
Home improvement questions may call to remind 12,315 complaints
  Problems can dial 12315 to remind home improvement complaints
  It is understood that the Shenzhen Municipal Decorative Building Materials Industry Association was established in 2006 , but before the Bo -oriented Shengda decorative square -based, now it is for the whole of Shenzhen, home decoration consumers .
  August 25 , Shenzhen City Council and the City Decorative Building Materials Industry Association held in Bo Shengda Decorative Square signing ceremony of cooperation mechanisms consumer rights , the cooperation mechanisms , including the establishment of consumer rights in the association service stations , the establishment of consumer rights liaison system , carry out the " integrity management model shop " to create activities . According to the Shenzhen Decorative Building Materials Industry Association secretary Bo Shengda introduced , consumers can direct complaints to consumer rights service station home improvement building materials issues , by the staff verification , acceptance, if settlement is not reached within the stipulated time , by service station on consumer rights 2 working days after submission by the territorial jurisdiction of the reported complaints by Industry station for mediation. Members of the public can also call the hotline 12315 home improvement building materials reflect consumer complaints related to the work of staff will transfer to consumer rights service station.
  Status of the respondents do not understand the "norm"
  All along, the domestic industry due to lack of appropriate laws and regulations , and thus " home industry business service specification ," the introduction of the implementation can be said to have emerged . It is understood that the "norm" is our home, the home improvement industry 's first domestic trade standards, the domestic industry terminology definitions, general requirements , as well as business services, and other aspects of the principles and methods make provision for home production , sales , service-oriented business services and related management activities. Although the respondents heard of consumers "norms" of the implementation , but did not get to know the contents inside, such as the actual construction of the new regulation provides that the cost of home improvement prior agreement of the project shall not exceed 8% of the contract offer , the excess borne by the enterprises ( customer to except as required ) ; should match the customer for the indoor environment of hazardous substances testing services ; decoration company must also express the various parts to customer specific warranty period and warranty coverage ; renovation foundation works for at least 2 years warranty , waterproofing works at least 5-year warranty and so on.
  "Design, selection of materials, are my own responsibility , then the master of familiar friends overseer , looking decoration team ." In the re-opening of the benefits of sanitary products people buy Ms. Liu said, " there before looking for a special friend decoration design drawings and construction companies , but there are too many contradictions in the middle , and finally almost broke , so I think it is responsible for their own peace of mind assured comparison . " and Miss Liu choose to design and set a few people timber most of the decoration industry cut corners , shoddy some of the bad behavior expressed concern , saying that hard to detect.
  It is understood that consumer rights protection mechanisms for cooperation , including the establishment of consumer rights in the association service stations , the establishment of consumer rights liaison system , carry out the " integrity management model shop" to create activities. September 8th and the 10th morning, I randomly choose for Bo Shengda decorative square decoration materials 20 people to investigate, eighty percent of consumers said they had heard "norms" of implementation , less than five percent of consumers aware of Shenzhen City of decorative building materials industry associations exist , to understand consumer rights decorative building service stations were even more rare. Announced new regulations worth mentioning, cooperation mechanisms listed good, people are praising meaningful , but I do not know where to begin rights .
  I do not know basic business "norm " introduced
  I randomly dozen dealers to carry out an investigation , basically no one knows the business "norms " of the introduction implemented.
  Shengda Decorative Square Zhang Bo pointed out that the director , usually a few key aspects of consumer dissatisfaction : "First delivery time, partial payment to customer requirements today and tomorrow arrival, looked so unrealistic ; two is the color deviation problems, sometimes found during the renovation insufficient number of tiles , you need to fill, but different tiles produced takes time, there is a little bit color deviation , the customer will doubt whether shoddy ; three is a component issue , a house decoration , involving more than a dozen categories , hundreds of small items , such as a screw , customized and standardized mass production may be slightly flawed , not suitable for the customer's site , the customer will be dissatisfied may result , but there is a demand is understandable thing, the key is to make communication work . " for the" norms "of the introduction , Zhang Authority considers it to be a good consumer rights aspects of the protection of consumer rights in addition to the establishment of service stations , it is a boon for the general public .
  Consumers are buying home improvement materials
  Recently, the Ministry of Commerce Notice No. 7 issued a " home industry business service standards" ( hereinafter referred to as "norms" ) domestic trade standards, and on September 1 officially implemented ; Prior to this, in late August , Shenzhen City Council and decorative Building Materials industry Association City Shengda decorative Square in Bo cooperation mechanism established consumer rights . Since then , the public 's rights of consumers in the home can be described as both a legal basis , there are specialized agencies tracking process and boosting public mind spending situation.
  Shenzhen Bo Shengda Decorative Professional undertaking: Shenzhen plant decoration , office decoration , Shenzhen , Shenzhen, decoration , decorative , Shenzhen Bo Shengda is a professional decoration company in Shenzhen , Shenzhen decoration companies, decoration company in Shenzhen Longhua , Shenzhen Longgang decoration company .